Terms and Conditions

Site Security

Our site is 100% secure. With HSBC and our partners Secure Trading, you can rest assured that your payments details are safe.

Price and Payment

The Price of the Goods shall be that stipulated on the Website. The Price is exclusive of VAT. The Price excludes delivery charges. The total purchase price, including VAT and delivery charges, if any, will be informed to the Buyer's prior to confirming the order.

Payment of the Price plus any VAT that might be due and delivery charges must be made in full before dispatch of the Goods.

Refunds Policy

If any products you receive are faulty or damaged, we offer a replacement or refund. Please return the product in its original packaging stating the reason for return. Full refunds will be given if the product is received within 28 days of the purchase date. We will also refund postage costs.

If you are unhappy with the results, then please contact us in writing via email to ensure you are using the correct product. It is also imperative that you follow the instructions given. We cannot refund or replace products that have been opened or used due to hygiene reasons.

We will not refund against products that you may react to, either long-term or in the short-term, as you must ensure the product is suitable prior to purchase. Please feel free to contact a member of staff via email or by calling 0161 832 8700 prior to making your purchase if you are unsure.

Postage and Packaging Policy: (Delivery)

All items are delivered by standard Royal Mail Signed For service, for which a charge of £4.95 is made, regardless of the size of the parcel.

A signature is require for delivery. If you are not present to accept delivery, a card is left for you to re-arrange delivery, or to pick up the parcel from the depot. If the parcel is not collected after 2 weeks, it is returned to us, where we will refund the amount relating to the product, however, we cannot refund the postage cost of £4.95.

We aim to dispatch your order the next working day after your order. Please allow 5 working days for delivery. f you have not received your order after 10 working days, please email us directly, and we will track your order.

Due to distribution rights, we cannot deliver parcels outside the United Kingdom and Republic of Ireland. we would be happy to put you in touch with a local distributor should you wish to make a purchase.

Rights of Seller (Rineu Limited)

The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Changes to Terms and Conditions

The Seller (Rineu Ltd) shall be entitled to alter these Terms and Conditions at any time. but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Limitation of Liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.